Stanley Mui, MD
“Dr. Mui built a staff that leads the Medical Center in terms of innovative ideas to improve service and quality of care.”
A few years ago, San Francisco’s Head and Neck Surgery Department suffered from low service scores. Today, the opposite is true. The architect of this transformation is Stanley Mui, MD.
When he became chief in April 2006, Dr. Mui moved to create a collaborative environment that embraces innovation and teamwork. This approach resulted in consistently superb access and improved patient satisfaction scores.
He instituted a self-referral policy so patients with specific problems can see a specialist without waiting for a referral. The physicians in his department also provide a cell phone service for immediate consultation with primary care.
Applying similar team building and morale boosting efforts, he helped the Audiology Department improve access and service. He is acknowledged as an outstanding teacher and is a valued contributor to the Kaiser Permanente Oakland HNS Residency Program. In 2005, he received the Resident Teaching Award.
Dr. Mui is recognized for his leadership, and for building a team that shares his vision.